Where are we located at?
We have offices located at Batu Pahat, Johor and Setiawalk Puchong, Selangor.
Do you offer warranty on the products?
Yes, our products come with manufacturer standard warranty (exclude free gifts item & consumer goods)
Orders & Delivery
Will you send an order confirmation via email?
Yes, we will email you the order status once processed.
When will I receive my items?
We will let you know on the delivery status in our order status email
How can I make a change for my order?
Please email to firstname.lastname@example.org or call our careline 1-700-81-6349 (working hours)
Can you assist my company with large orders?
Yes, please drop us an email at email@example.com
Delivery & Installation
Where do you deliver and how do you charge?
We offer free delivery within Peninsular Malaysia for purchase above RM50. There is shipping charges for delivery out of Peninsular Malaysia. Please contact us at firstname.lastname@example.org for more details
Is installation cost included in my order?
No, unless stated otherwise. Installation cost varies depending on the difficulty of installing and material that the customer wishes to use. The estimated average range would be RM 180.00-260.00
Payment & Return
What is your accepted payment method?
Paypal and bank in for online orders. If you have any concern, please contact email@example.com
What is your bank account number?
Our bank account details as below;
Panaxy Group (M) Sdn Bhd
What is your return policy?
Once payment confirmed, orders can’t be cancelled or returned
How do I return my product if faulty?
We will assign techinical team to check the product condition. Rest assured you will get a proper and working product since the product is 100% new with manufacturer warranty.
How can we be your authorized dealer?
Please email to firstname.lastname@example.org or call our careline 1-700-81-6349